Shipping policy

SHIPPING POLICY

Last updated: September 27, 2026

This Shipping Policy explains how orders placed through sawedgeparts.com are processed and delivered.

1. ORDER PROCESSING

Orders are generally processed within 1–3 business days after payment has been successfully confirmed, unless otherwise stated on the product page or during checkout.

Business days generally exclude weekends and public holidays.

During periods of high order volume, promotions, holidays, or unexpected operational delays, processing may take longer.

If a significant delay affects your order, we may contact you using the email address provided during checkout.

2. SHIPPING DESTINATIONS

We ship to eligible destinations available during checkout.

Available shipping destinations may vary depending on:

• Product
• Order size
• Delivery address
• Carrier availability
• Local regulations
• Shipping restrictions

If your destination cannot be selected during checkout, we may currently be unable to ship there.

3. SHIPPING COSTS

Shipping charges are calculated or displayed during checkout before payment is completed.

Shipping costs may depend on:

• Destination
• Order weight
• Order size
• Selected delivery method
• Promotional shipping offers

Any free-shipping promotion may be subject to minimum order values, eligible locations, or other conditions.

4. DELIVERY TIMES

Estimated delivery times may be displayed during checkout, order confirmation, or tracking.

These timeframes are estimates and are not guaranteed unless expressly stated otherwise.

Delivery times may be affected by:

• Carrier delays
• Customs processing
• Weather
• Peak-season demand
• Remote delivery locations
• Transportation disruptions
• Public holidays
• Government restrictions
• Events beyond our reasonable control

5. TRACKING INFORMATION

When tracking is available, tracking information will normally be provided after the order has been dispatched.

Tracking information may take time to update after the parcel is first handed to the carrier.

A lack of immediate tracking updates does not necessarily mean the parcel has not been shipped.

6. SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address.

Please carefully check:

• Recipient name
• Street address
• Apartment or unit number
• City
• State or province
• Postal or ZIP code
• Country
• Telephone number where requested

If you discover an address error, contact us immediately at:

info@sawedgeparts.com

We will make reasonable efforts to update the address before shipment, but address changes cannot be guaranteed once an order has entered fulfillment or has been handed to the carrier.

7. INCORRECT OR INCOMPLETE ADDRESS

If a package is returned because the customer provided an incorrect or incomplete address, additional shipping charges may apply before the order is resent.

Where permitted by law, original shipping costs and carrier return charges may be deducted from a refund for refused or undeliverable shipments caused by incorrect customer information.

8. SPLIT SHIPMENTS

Some orders may be shipped in multiple parcels.

This may occur because of:

• Product size
• Order quantity
• Inventory location
• Carrier requirements
• Fulfillment efficiency

Separate tracking numbers may be issued.

Parcels from the same order may arrive on different days.

9. INTERNATIONAL ORDERS

International shipments may be subject to:

• Import duties
• Customs charges
• Value-added tax
• Brokerage fees
• Local government fees

Unless specifically stated otherwise during checkout, these charges are the responsibility of the recipient.

SawEdge does not control customs authorities and cannot guarantee how long customs clearance will take.

10. CUSTOMS DELAYS

International orders may be delayed by customs inspections or import procedures.

Customers are responsible for providing any information that customs authorities or shipping carriers reasonably require to complete delivery.

Failure to cooperate with customs requirements may result in delay, return, or disposal of a shipment depending on local law and carrier policy.

11. DELAYED SHIPMENTS

If your shipment appears significantly delayed, contact us at:

info@sawedgeparts.com

Please include your order number.

We will review available tracking information and, where appropriate, contact or work with the shipping carrier.

Carrier investigations may require several business days.

12. LOST PACKAGES

If tracking indicates that a parcel may have been lost in transit, please contact us.

We may need to complete a carrier investigation before issuing a replacement or refund.

A parcel will not automatically be considered lost solely because tracking has not updated for a short period.

13. DELIVERED BUT NOT RECEIVED

If tracking shows your order as delivered but you cannot locate it, please first:

• Check the delivery location
• Check your mailbox or parcel area
• Ask household members
• Check with neighbors
• Check with building reception or management
• Contact the shipping carrier

If the parcel still cannot be located, contact us promptly at info@sawedgeparts.com.

We will review the available delivery information and assist where reasonably possible.

14. DAMAGED SHIPMENTS

If your package arrives damaged:

• Keep the product
• Keep the packaging
• Take clear photographs
• Do not discard the shipping label or packaging before contacting us

Email the photos and your order number to:

info@sawedgeparts.com

We will review the issue and provide appropriate next steps.

15. REFUSED OR UNCLAIMED PACKAGES

If a package is refused or left unclaimed and is returned to us, any carrier return charges, customs fees, or additional shipping costs may be deducted from any refund where permitted by law.

16. CHANGES AFTER SHIPMENT

Once a shipment has been handed to the carrier, SawEdge may be unable to:

• Change the destination
• Change the recipient
• Cancel the shipment
• Change the delivery method

Any available carrier redirection service may be subject to additional fees.

17. SHIPPING RESTRICTIONS

Some products or destinations may be subject to legal, carrier, size, weight, or customs restrictions.

We reserve the right to cancel and refund an order if we are unable to legally or reasonably ship it to the destination provided.

18. CONTACT US

For shipping questions, tracking assistance, delivery issues, or address corrections, contact:

SawEdge
Website: sawedgeparts.com
Email: info@sawedgeparts.com