Refund policy
RETURNS & REFUNDS POLICY
Last updated: September 27, 2026
At SawEdge, we want you to receive the correct product and feel confident about your purchase. Because chainsaw chains are specification-sensitive products, please carefully confirm your required bar length, pitch, gauge, drive link count, cutter type, and pack size before placing an order.
This Returns & Refunds Policy applies to purchases made through sawedgeparts.com.
1. 30-DAY RETURN WINDOW
You may request a return within 30 days after the date your order is delivered.
To be eligible for a return, the product must:
• Be unused and in its original condition
• Not have been installed on a chainsaw or guide bar
• Not have been sharpened, filed, modified, shortened, joined, or otherwise altered
• Be returned with its original packaging where reasonably possible
• Include proof of purchase or your SawEdge order number
We reserve the right to refuse a return if the product shows signs of use, installation, modification, misuse, or damage after delivery.
2. IMPORTANT: CHAIN COMPATIBILITY
Chainsaw chain compatibility is determined by several specifications, including:
• Bar length
• Pitch
• Gauge
• Drive link count
• Cutter configuration
• Chainsaw or guide bar requirements
Bar length alone is not sufficient to determine compatibility.
Customers are responsible for confirming the correct specifications before placing an order.
If you order the wrong chain specification, the item may still be returned if it remains unused and meets the eligibility requirements above. In this situation, return shipping costs are the customer's responsibility.
3. NON-RETURNABLE ITEMS
The following items cannot normally be returned:
• Chains that have been installed or used
• Chains that have been sharpened, filed, modified, shortened, joined, or altered
• Products damaged through incorrect installation
• Products damaged through misuse, improper maintenance, abuse, or operation contrary to the equipment manufacturer's instructions
• Items returned without prior return authorization
• Items that are not in resalable condition due to customer handling
This does not affect any rights you may have under applicable consumer protection laws.
4. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible at:
info@sawedgeparts.com
Please include:
• Your order number
• A description of the issue
• Clear photos of the product
• Photos of the packaging if damaged
• Photos showing relevant chain specifications or markings where applicable
If we confirm that the product was defective, damaged before delivery, or incorrectly supplied by SawEdge, we will provide an appropriate solution, which may include:
• Replacement
• Refund
• Store credit, where agreed
• Return instructions at our expense
Customers will not be required to pay return shipping costs for a confirmed SawEdge fulfillment error or confirmed product defect.
5. RETURN SHIPPING
Please do not send products back to any address without contacting us first.
Approved returns must be sent according to the return instructions provided by SawEdge.
For returns caused by customer preference, incorrect specification selection, or ordering error, the customer is responsible for return shipping costs.
For confirmed defective, damaged, or incorrectly supplied products, SawEdge will provide an appropriate return solution.
We recommend using a trackable shipping service when returning an item. SawEdge is not responsible for return parcels that are lost before reaching the designated return location.
6. REFUNDS
Once an approved return is received, we will inspect the product.
If the return is approved, the refund will be issued to the original payment method.
Please note that banks, credit card companies, PayPal, and other payment providers may require additional time to process the refund after it has been issued.
Original shipping charges are generally non-refundable unless:
• The wrong product was sent
• The product was confirmed defective
• The product was damaged before delivery
• Applicable law requires otherwise
7. PARTIAL REFUNDS
In certain circumstances, a partial refund may be offered where legally permitted, including where an item is returned with missing packaging, accessories, or other conditions that reduce its resale value.
Installed or used chains are generally not eligible for a refund.
8. EXCHANGES
If you ordered the wrong specification and the product remains unused, please contact us.
Where possible, the fastest exchange process may be:
1. Return the original item after receiving return approval
2. Place a new order for the correct specification
Any price difference and applicable shipping charges may apply.
9. ORDER CANCELLATIONS AND CHANGES
If you need to cancel or change your order, contact us immediately at:
info@sawedgeparts.com
We will make reasonable efforts to assist.
However, once an order has entered processing, fulfillment, or shipment, cancellation or modification may no longer be possible.
If the order has already shipped, the standard return process will apply.
10. REFUSED OR UNCLAIMED PACKAGES
If a shipment is refused, unclaimed, or returned because of an incorrect address provided by the customer, any additional shipping or return costs may be deducted from the refund where permitted by law.
11. CONSUMER RIGHTS
Nothing in this policy is intended to limit any mandatory consumer rights available under applicable law.
Where local consumer protection law gives you rights that are more favorable than this policy, those legal rights will apply.
12. CONTACT US
For questions regarding returns, refunds, exchanges, damaged products, or incorrect orders, contact:
SawEdge
Website: sawedgeparts.com
Email: info@sawedgeparts.com