Contact information
CONTACT INFORMATION
Last updated: September 27, 2026
Thank you for choosing SawEdge.
If you have questions about products, chain compatibility, orders, shipping, returns, or general customer support, please contact us using the information below.
SAWEDGE
Website:
sawedgeparts.com
Customer Support Email:
info@sawedgeparts.com
1. PRODUCT AND COMPATIBILITY QUESTIONS
Chainsaw chains are specification-sensitive products.
If you need help identifying the correct chain, please include as much of the following information as possible:
• Chainsaw brand
• Chainsaw model
• Guide bar length
• Pitch
• Gauge
• Drive link count
• OEM or chain part number
• Photos of your current chain
• Photos of the guide bar markings
The most important chain specifications are generally:
Pitch
Gauge
Drive link count
Bar length alone is not sufficient to confirm compatibility.
2. ORDER SUPPORT
For questions about an existing order, please include:
• Your order number
• The email address used during checkout
• A clear description of your question
Do not send full credit card information by email.
3. SHIPPING QUESTIONS
For shipping or tracking questions, please include your order number and tracking number if available.
If your tracking shows "Delivered" but you have not received the parcel, please first check with:
• Household members
• Neighbors
• Building management
• Mailroom or parcel area
• The shipping carrier
You may then contact us if further assistance is required.
4. DAMAGED OR INCORRECT ORDERS
If your product arrives damaged, defective, or incorrect, please email:
info@sawedgeparts.com
Please include:
• Order number
• Description of the issue
• Clear product photos
• Packaging photos where relevant
• Photos showing product specifications or markings
5. RETURNS
Please contact us before returning any product.
Do not ship a return to an address found online or on a parcel label unless SawEdge has specifically instructed you to use that address.
Approved return instructions will be provided after the return request is reviewed.
6. RESPONSE TIMES
We aim to respond to customer inquiries as promptly as reasonably possible during normal business operations.
Responses may take longer during weekends, public holidays, periods of high order volume, or when an issue requires investigation with a shipping carrier or supplier.
7. BUSINESS AND BULK ORDERS
For larger quantity purchases, commercial orders, or bulk purchasing inquiries, contact:
info@sawedgeparts.com
Please include:
• Required chain specifications
• Required quantity
• Delivery destination
• Any relevant purchasing requirements
8. SECURITY NOTICE
SawEdge will never ask you to email:
• Full payment card numbers
• Card security codes
• Account passwords
If you receive a suspicious message claiming to be from SawEdge, please contact us through the email address listed on sawedgeparts.com.
9. CONTACT SUMMARY
SawEdge
Website:
sawedgeparts.com
Email:
info@sawedgeparts.com